Create a business hours calendar with your days, times, holidays and time zone. Today, Corteksa uses it to auto-reply to WhatsApp calls, and to know whether the business is open right now.
Open Settings → Business Hours, then choose New calendar.
2
Enter the name and choose the time zone. The workspace’s time zone is suggested.
3
Add each day’s hours under Weekly hours.
A day you don’t add any hours to counts as closed.
4
For a night shift, choose Add overnight shift (22:00 to 06:00) in the day’s menu, or enter two ranges: 22:00–24:00 on one day, then 00:00–06:00 on the next day.
5
Under Holidays, choose Add holiday and pick the dates, with an optional name. An Eid holiday is one entry.
6
Make it the Workspace default if WhatsApp call replies should follow it.
There’s only one default calendar. Choosing a new one replaces the old one automatically.
Each calendar’s status
Each calendar card shows “Open now” or “Closed now” and the next opening time, in the calendar’s time zone.
A session’s calendar
Every WhatsApp Web session follows the workspace’s default calendar. Deleting the default calendar leaves the sessions with no business hours until you choose a new default. See Make automatic call replies follow your business hours.
Editing at the same time
If a teammate edits the same calendar before you do, the message “Someone else changed these hours” shows, so choose Reload. Their edit isn’t overwritten.
Daylight saving time
It’s handled automatically. 9 AM stays 9 AM local time all year round.
If something goes wrong
What you see
Why
What to do
“Hours on the same day must not overlap”
Two ranges on one day overlap.
Change one of them.
“End must be after start”
A night shift entered as one range.
Split it into two ranges on two days.
“Some of these hours can’t be saved. Check them and try again.”
A holiday date is wrong, such as a start after the end.
Correct the date.
A new calendar isn’t saved
The workspace already has 50 calendars.
Delete an old calendar.
“Someone else changed these hours”
Someone edited it at the same time.
Reload, then make your change again.
A real example
Basma Clinics
The situation
Patients called after closing time and didn’t know when the clinic would open.
What they did
The “Dammam” calendar: Saturday to Thursday, 09:00–13:00 and 16:00–22:00.
