Corteksa Help Center
Help Center
How can we help?
Search 448 step-by-step guides, written for real teams. A person is always one click away.Search 448 step-by-step guides.
Guides for every channel you connectGuides for every channel
Contact support
Message our team. We reply in Arabic or English.
Video walkthroughs
Two-minute videos for every part of Corteksa.
What’s new
Every release, explained in plain words.
Request a feature
Suggest an idea, or vote for what we build next.
System status
Something down? Ask our team right away.
Book an onboarding session
A live session with our team, on your own data.
Browse by topic
Pick the part of Corteksa you’re working on
Get started
What Corteksa is, your first day, and three companies built on it.
8 guides
Account, team & permissions
Sign-in, members, roles, teams, your plan and business hours.
44 guides
Units & fields
Design your units, every field type, smart fields and duplicate checks.
70 guides
Records, views & tasks
Tables and boards, filters, tasks, comments, import and export.
39 guides
WhatsApp & Cortex Chat
Connect WhatsApp Web or Cloud, templates, and one shared inbox.
68 guides
Email & social
Gmail, Outlook and IMAP, plus Instagram, Facebook and TikTok.
27 guides
Lead ads & distribution
Facebook and TikTok lead forms, and every way to assign new leads.
38 guides
Automations
Every trigger, action and step, and how to test and run a workflow.
52 guides
Documents & quotes
Design invoice, quote and contract templates, then print them as PDF.
32 guides
Dashboards
Every widget, ready-made templates, sharing and export.
40 guides
Cortex AI
Build, ask and edit by talking to Cortex, on the web and on WhatsApp.
18 guides
Developers & API
API keys and webhooks to connect Corteksa with your own systems.
12 guides
Quick fixes
Something not working? Start here
My WhatsApp message didn’t reach a new customer
WhatsApp limits the first message to a new number.
My WhatsApp session says Failed or Stopped
The phone went offline, or the linked device was removed.
I can’t see a record my colleague can see
Your view level for that unit is lower than theirs.
My message template is stuck on Pending
The approval update from Meta hasn’t arrived yet.
My automation didn’t run
It’s paused, or the change came from another automation.
Some rows failed when I imported a file
A required field is empty, or a value doesn’t match.
The invite link doesn’t work
It expired after 7 days, or the invite was sent again.
I can’t edit anything in the workspace
The workspace is read-only until the plan is renewed.
Still stuck?
Talk to a person who knows Corteksa
Tell us what you see on your screen. We reply in Arabic or English, and we never send you back to the start.