Help CenterAutomationsSet up
Turn off one step without deleting it
You can turn off a broken step so the automation keeps running, then turn it back on once it’s fixed. The run skips it and carries on.
Before you start · for owners and managersPermission to edit workflows
Before you start · for owners and managers
Permission to edit workflows
- You need: Permission to edit workflows
Steps
1
Open the step on the map.
2
Press Turn off in the step’s panel.
3
Press Publish, if the automation is on.
How it works
Step
When turned off
An action, a Wait, or Start another workflow
It’s skipped, and the run carries on to what comes after it
Choose a path
It takes the Everyone else path without any test
Split
Everyone goes to path A
Find a record
It takes the Not found path
The first action
It’s skipped, and the run starts from the next steps
Ask for approval or Wait for a reply
Can’t be turned off
A turned-off step is exempt from the checks when you save, so it suits a step whose setup isn’t finished.
Turning it back on checks it again.
A run that skipped only turned-off steps counts as Done.
The checklist warns you about every turned-off step, and every step that will never run.
Ready templates turn off the steps that need a setup Corteksa didn’t find in your workspace.
If something goes wrong
What you see
Why
What to do
“This step can’t be turned off”
It’s an approval or a wait for a reply.
Delete it instead of turning it off.
“Unknown turned-off step”
The step was deleted.
Refresh the page.
A real example
Basma Clinics
The situation
The reception WhatsApp line is disconnected, and the booking automation keeps failing.
What they did
- The Send a WhatsApp message step is turned off for now.
- The steps that update the status and create the task carry on.
The result
Tasks kept coming until the line was reconnected and the step turned back on.
A made-up company, to show the idea. The numbers are rounded.
Did this guide solve it?
If not, we’ll ask what was missing.