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Send lead form clients’ stages to Meta

Turn on your Facebook forms Page and choose the dataset. After that, every stage a client from this Page’s forms enters is sent to Meta under the stage’s name, so Meta targets people like the clients who move forward.

5 min

This feature may not be turned on for your account yet — contact support to turn it on.

Before you start · 2 things · for owners
An active Meta Ads connection with ad accounts, a Facebook Page connected for lead forms

Steps

1
Open the Conversions tab in Settings → Meta Ads, and go to Send lead form stages to Meta.
A Page shows for each Facebook forms connection, with the number of clients in the last 30 days.
2
Choose the dataset (the pixel) from Select dataset.
3
Turn on sending.
The stages clients enter from now on are sent.

What’s sent

Every stage in the unit’s status field that the client enters, under its name as it is, such as “Qualified” or “Won”. There’s no mapping table here. Each name is sent once per client; if you rename the stage after it was sent, the new name is sent again.

This covers clients whose first ad is a Facebook or Instagram form only. Creating the client itself isn’t sent, because Meta already knows about it.

Eligibility

Meta needs about 200 clients a month from the Page to improve ads with stages. A notice shows under the Page if it has fewer, but you can still turn it on.

Turning sending off keeps the dataset, so you don’t need to choose it again. A client who entered a stage while the Page was off isn’t sent later.

Events show in the Event log tab with the “Lead form” channel. See Tell Meta when a chat ad client buys or reaches a stage for what the states mean.

If something goes wrong

What you see
Why
What to do
The datasets list asks you to connect Meta Ads
There’s no valid Meta Ads connection.
The list is empty
None of the chosen ad accounts owns a dataset.
Create a dataset in Events Manager, or choose more ad accounts.
“Rejected” events because of reconnecting
The Meta Ads connection was disconnected or needs reconnecting.
Connect again.
A notice that the Page has stopped receiving
The forms connection has expired.
Connect the Page again; sending isn’t affected.

A real example

Namaa Academy
The situation

Their forms bring 600 clients a month, and a third of them are wrong numbers.

What they did
  1. They turned on the Page and chose the academy’s pixel.
The result

Meta learns from the “Qualified” and “Enrolled” stages, so there are fewer clients who aren’t serious.

A made-up company, to show the idea. The numbers are rounded.

Good to know

About 200 clients a month for Meta to benefit (a recommendation).
The stage name is cut at 50 characters.
An event older than 7 days isn’t sent.
TikTok forms aren’t included.
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