Resend a message that failed
A message that failed to send shows a failed mark. Retry it from the same message, without it showing twice in the chat.
Steps
1
Find the message with the failed mark. The chat itself shows a failed mark in the list.
2
Press Retry on the message.
3
The message goes back to the sending state.
Only one bubble stays in the chat.
How it works
A failed WhatsApp Cloud template is resent as a real template.
Before you retry, fix the cause: a disconnected session, a closed messaging window, or a file that isn’t accepted.
If something goes wrong
What you see
Why
What to do
“Only failed messages can be resent”
The message hasn’t failed.
Wait for the delivery status.
“This message can’t be resent”
Its type can’t be resent, or the file is no longer available.
Send it again from scratch.
It failed again
The original cause is still there.
A real example
Namaa Academy
The situation
The number lost its connection while course details were being sent to 5 students.
What they did
- The supervisor connected the number again.
- She resent the 5 failed messages.
The result
The messages arrived without duplicates.
A made-up company, to show the idea. The numbers are rounded.
Good to know
Only failed messages can be resent.
Did this guide solve it?
If not, we’ll ask what was missing.