Reject WhatsApp calls automatically
Turn on call rejection, and every incoming one-to-one call is rejected the moment it rings. The call stays logged, and you can send the caller an automatic reply.
This feature may not show in every account’s interface yet. It’s off by default for every number.
Before you start · for ownersThe Update permission on the WhatsApp Web row
Before you start · for owners
The Update permission on the WhatsApp Web row
- You need: The Update permission on the WhatsApp Web row
Steps
1
In Cortex Chat, open the settings menu, press Session features and choose the session. Or, in WhatsApp Sessions, press Features in the session’s actions menu.
2
Turn on Reject incoming calls.
Saved shows, and the setting applies from the next call.
3
Optional: write an automatic reply message.
How it works
Rejection covers incoming one-to-one calls only. Group calls and calls you make aren’t rejected.
A rejected call shows in the call history and in the chat.
If something goes wrong
What you see
Why
What to do
Calls still ring
The setting is off or wasn’t saved, or the session is disconnected.
Check the setting, and check that the status is Working.
A real example
Namaa Academy
The situation
The staff can’t answer calls to the number because it runs on a computer, and callers think nobody cares.
What they did
- They turned on rejection with a reply: “We don’t take calls here. Write us your question and we’ll reply within minutes.”
The result
Calls turned into written messages that the team replies to.
A made-up company, to show the idea. The numbers are rounded.
Good to know
WhatsApp Web only.
Incoming one-to-one calls only.
Did this guide solve it?
If not, we’ll ask what was missing.