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Use the Kanban board: grouping, dragging and cards

Kanban shows records as cards in columns based on a field. Drag a card to another column to change the value, or order the cards by hand within a column.

5 min
Before you start · for managers and agents
Dragging: the edit permission on the record
  • You need: Dragging: the edit permission on the record

Steps

1
Create a Board - Kanban view and choose Group by.
2
In Card fields, choose the fields that show on its face.
3
Drag a card to another column to change the field’s value.
4
Drag a card within the same column to change its order.
5
Use Load More at the bottom of a column to show more cards.

Fields you can group by

Type
Columns
Select, status, priority, source, campaign, ad set, ad
The options, in their order
True/False
Yes / No
Rating
From 1 to the maximum (5 by default)
Date, date and time, start date, due date
Day, week, month, quarter, year

You can’t group by multi-select or tags, because a record would show in more than one column. Nor by text, numbers, currency or lookup.

The “no value” column

It always shows last and can’t be hidden. It holds the records with no value, and the records whose option was deleted. Only empty option columns can be hidden.

Dragging

Dragging a card to another column is a normal edit: status rules, automations and the change history all apply.

Ordering cards by hand within a column only works if the view has no sort. The card order is shared by all the unit’s boards, and new records show at the top.

If something goes wrong

What you see
Why
What to do
“No select fields available to create a Kanban view”
No field can be used for grouping.
Add a select or status field. See Field types: the full list and when to use each.
“This view groups by a field that can no longer be used for grouping”
The grouping field was deleted or changed.
Press Pick a new group field and choose another field.
The card went back to its place after you dragged it
A status rule refused the move, or a required field is empty.
Open the record and correct the value. See Edit a record: inline editing, status rules and save conflicts.
I can’t order the cards by hand
The view has a sort set.
Remove the sort from the view.
Older date columns don’t show
There are more than 199 periods.
Narrow the filter, or choose a wider period, such as month.

A real example

Basma Clinics
The situation

The receptionist follows the status of every booking.

What they did
  1. A Kanban by “Booking status”: New, Confirmed, Attended, No-show.
  2. On the card: the patient’s name, the doctor and the appointment time.
The result

She drags the card to “Attended” when the patient arrives, and the thank-you message automation runs on its own.

A made-up company, to show the idea. The numbers are rounded.

Good to know

Up to 200 columns, including “no value”. Date boards keep the latest 199 periods.
20 cards per column by default, and up to 100 per load.
A card’s face shows up to 8 fields.
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