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Add an image or a logo, or a photo from a field in the record

Upload a fixed logo inside the template, or link an image to an image or file field in the record so it changes with each record.

4 min
Before you start · for owners and managers
The permission to edit document templates
  • You need: The permission to edit document templates

Steps

1
Insert an image from the / menu.
2
For a fixed image: upload the file from your device.
3
For an image that changes with the record: choose the image or file field.
A dotted box shows until you choose a record to preview.
4
Change the size and alignment, and choose to let text flow beside it if you want.

An image from a field

The first file in the field prints. The field can be from a linked record, such as the client’s logo customer.logo.

The image doesn’t print, with no error message, if: the field is empty, the file isn’t an image (a PDF, for example), it’s larger than 8 MB, it’s damaged, or the record is outside your permissions.

An image from a web link

An image taken from a link is fetched before printing. Only public links work. Links to internal networks are removed when you save. If the image doesn’t arrive, it doesn’t print. It’s always better to upload the file.

If something goes wrong

What you see
Why
What to do
The image doesn’t print
The field is empty, the file isn’t an image, it’s larger than 8 MB, or you don’t have permission.
Upload a JPG or PNG image to the field.
An image from a link disappeared
The link is internal or slow.
Download the image and upload it to the template.

A real example

Shield Security Co.
The situation

The visit report needs a photo of the alarm panel that the technician took.

What they did
  1. A “Panel photo” image field in the Visits unit.
  2. An image in the report linked to that field, with the text flowing beside it.
The result

Every report carries its own site photo, with no manual inserting.

A made-up company, to show the idea. The numbers are rounded.

Good to know

An uploaded image can be up to about 4 MB.
A field’s image can be up to 8 MB.
Images from links: up to 20 images in a document, 8 MB per image, and 5 seconds to fetch them all.
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