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Cortex Chat limits
Every number and limit in the chat inbox, in one table.
At a glance
Item
Limit
Pinned chats
3 in the whole workspace
Bulk actions
200 chats at a time
Chats per list page
50 by default, up to 200
Search results in the inbox
Up to 1,000 chats
Search results inside a chat
Up to 300 results
Files in one send
10 files
Forwarding
10 chats in the same session
Editing a message (WhatsApp Web)
Within 15 minutes
Deleting for everyone (WhatsApp Web)
Within 60 hours
WhatsApp Web sending speed
20 messages a minute by default
Read receipt to the client
The newest 100 messages
Tag name
100 characters
Reaction emoji on Instagram
❤️ only
WhatsApp Cloud window
24 hours from the client’s last message
Messenger and Instagram window
24 hours, and up to 7 days for a teammate’s reply when it’s turned on
Messenger message length
2,000 characters
Instagram message length
1,000 bytes, about 500 Arabic characters
Reply to a comment
8,000 characters
Display name when starting a chat
255 characters
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