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Every WhatsApp and template limit in one place
A quick reference to every number limit in WhatsApp Web and WhatsApp Cloud sessions, groups, polls, calls and templates.
How it works
Limits set by WhatsApp and Meta, such as the new-conversation quota and WhatsApp Cloud speed limits, depend on your account and aren’t set by Corteksa.
At a glance
Area
Limit
Connected WhatsApp Web sessions
Set by your plan + add-ons. See your plan’s WhatsApp session limit
One number
One session in the workspace
WhatsApp Cloud account
One workspace
Session name
100 characters
Pairing code
8 characters, as
ABCD-EFGHWhatsApp Web sending speed
20 messages a minute per number by default
Editing a WhatsApp Web message
Within 15 minutes of sending
Deleting a message for everyone
Within 60 hours of sending
Session activity log
30 lines at a time, more as you scroll
Loading old messages
Up to 1,000 messages per chat, 100 by default
New-conversation limit check
Once a minute per number; the status is stale after 5 minutes
A group
Up to 1,024 members
Members in one request
256
Group name
100 characters
Group description
2,048 characters
Group photo
JPEG or PNG, up to 5 MB
Group import progress
Kept for 24 hours
A poll
2 to 12 options; the question 255 characters, each option 100
Automatic reply to calls
1,000 characters, and once per caller every 10 minutes
WhatsApp Cloud window
24 hours from the client’s last message
Reply buttons in a WhatsApp Cloud message
3; the title 20 characters, the text 1,024
WhatsApp Cloud list
10 sections and 10 options in total; option title 24, description 72, text 4,096
Link button in a message
The title 20 characters
Header and footer of an interactive message
60 characters each
Messenger and Instagram buttons
13
Coexistence history import
Up to 6 months, once, within 24 hours of connecting
Template name
255 characters
Template languages
5 languages
Template header image
25 MB
Template buttons
10 in total: quick reply 10, visit website 2, call phone 1, copy offer code 1, one-time code 1
Template button label
1 to 25 characters
Template button link
2,000 characters, with one variable at its end
Call button number
20 digits
Offer code
1 to 20 characters
One-time code
1 to 15 characters, valid for 1 to 90 minutes
Apps for the one-time code button
1 to 5
Pinned chats
3 chats
Bulk actions on chats
200 chats
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