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Hide, unhide or delete a comment (Facebook and Instagram)
Hide an offensive comment without its author knowing, or delete it for everyone, from inside Cortex Chat.
Before you start · for managers and agentsThe Edit permission on the channel, and the session connected for comments.
Before you start · for managers and agents
The Edit permission on the channel, and the session connected for comments.
- You need: The Edit permission on the channel, and the session connected for comments.
Steps
1
Hover over the comment in the thread.
2
Choose Hide from post.
The comment stays visible only to its author and their friends.
3
To show it again, choose Unhide.
4
To delete it, choose Delete from post.
It’s deleted from the post for everyone, and stays in Corteksa as a deleted bubble.
Deleting a comment is permanent on the platform and can’t be undone. Hide it if you aren’t sure.
How it works
Hiding and deleting work on Facebook and Instagram only. TikTok doesn’t support them.
Hiding or deleting on Facebook itself shows in Corteksa. Deleting on Instagram itself doesn’t.
If something goes wrong
What you see
Why
What to do
“Hiding comments isn’t supported on TikTok”
TikTok doesn’t support it.
Manage it from the TikTok app.
“This comment is already deleted”
It was deleted before.
Nothing to do.
“Meta access expired — reconnect the page”
The page’s access expired.
“This message isn’t a comment”
You chose a private message.
Hiding is for comments only.
A real example
Basma Clinics
The situation
A competitor writes offensive comments under the offer posts.
What they did
- The employee hides the comment right away from Cortex Chat.
The result
Followers don’t see it, and its author doesn’t know it was hidden.
A made-up company, to show the idea. The numbers are rounded.
Good to know
Facebook and Instagram only.
Did this guide solve it?
If not, we’ll ask what was missing.