What happens when a client deletes their message?
When someone deletes a message, it stays in Corteksa with a “This message was deleted” mark, and its content stays visible but faded, so your team doesn’t lose what was said.
How it works
On every channel, whether the client or a teammate deleted it, the message keeps its text and media, with the deleted mark.
Messages deleted before this update may show only the mark, without the content.
You can’t react to a deleted message, edit it or delete it again. You can reply to it.
Deleted comments on Facebook and TikTok stay as a deleted bubble. See Hide, show or delete a comment (Facebook and Instagram).
If something goes wrong
What you see
Why
What to do
“You can’t react to a deleted message”
The message was deleted.
Reply to it with a normal message.
A real example
Shield Security Co.
The situation
A client sent their approval of a quote, then deleted it.
What they did
- The approval stayed visible in the chat with the deleted mark.
The result
The supervisor followed up with the client knowing exactly what had been said.
A made-up company, to show the idea. The numbers are rounded.
Did this guide solve it?
If not, we’ll ask what was missing.