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Why did my Facebook, Instagram or TikTok session stop?
When the platform revokes the connection’s permission, the session stops and you get a notification. Reconnect from the same page, and the session comes back with its chats.
Before you start · for ownersThe Create permission on the channel
Before you start · for owners
The Create permission on the channel
- You need: The Create permission on the channel
Steps
1
Open the channel settings and find the stopped session that asks to be reconnected, such as one showing Meta access expired.
2
Press Reconnect, sign in with the same account and accept all the permissions.
The same session starts working again, with its chats.
3
For a Facebook Page with Instagram linked to it, one reconnect brings back both.
How it works
Channel
When the session stops
Facebook and Instagram
The Facebook password changed, the app was removed, or access expired (about 60 days without renewal).
Facebook and Instagram
Meta blocked the page for a policy reason. The session comes back on its own when the block is lifted.
TikTok
Automatic renewal failed. Corteksa renews the permission every hour, before it expires.
The session’s members get one notification that the session was disconnected. See When you get a notification, and why.
While it’s stopped, messages and replies to comments are refused with an alert: “Meta no longer accepts this connection... Reconnect the page”.
If something goes wrong
What you see
Why
What to do
“Meta no longer accepts this connection”
The permission expired or was revoked.
Reconnect.
The session is stopped because of Meta’s policies
The page is blocked by Meta.
Check the page’s status in Meta Business.
TikTok asks to reconnect
Renewal failed.
Reconnect with the same account.
A real example
Shield Security Co.
The situation
The owner changed his Facebook password, and the page and Instagram stopped together.
What they did
- He got a notification that the session was disconnected.
- He reconnected from the Facebook Messenger settings.
The result
Both sessions came back within a minute, without losing any chat.
A made-up company, to show the idea. The numbers are rounded.
Good to know
Facebook and Instagram linked to the same page stop and come back together.
Did this guide solve it?
If not, we’ll ask what was missing.