Help CenterEmail & socialEveryday
Save a draft and finish it later
A draft is saved as you type, and it’s copied to your original mailbox 10 seconds after you stop, so you also find it in Gmail or Outlook.
Before you start · for agentsThe Edit permission on the provider, and Delete to delete a draft
Before you start · for agents
The Edit permission on the provider, and Delete to delete a draft
- You need: The Edit permission on the provider, and Delete to delete a draft
Steps
1
Start a new email or a reply, and type.
2
Stop typing.
After 10 seconds, the draft is copied to your original mailbox.
3
Open the draft later from the Draft folder, finish it, then send it.
4
To delete it, choose Discard draft.
How it works
An empty draft isn’t copied to your mailbox.
Drafts from your original mailbox are read-only: a draft you started in Gmail or Outlook shows in Corteksa, but you can’t edit or send it from there. Finish it there, or start a new draft.
If a teammate edits the same draft somewhere else, an alert shows with the newest version.
If something goes wrong
What you see
Why
What to do
“This draft was written in your mailbox and cannot be edited here.”
It was started in your original mailbox.
Edit it in Gmail or Outlook, or press Continue in a new draft.
“Add at least one recipient.”
You didn’t add a recipient.
Add the recipient.
“The draft is being sent”
You pressed send twice.
Wait.
“This draft was changed in another window. Load the latest version or keep your changes.”
Someone edited it after you opened it.
Press Load latest, or Keep mine.
“Deleting the draft is pending”
The mailbox wasn’t available for a moment.
The delete is retried automatically.
A real example
Namaa Academy
The situation
The coordinator started a long sponsorship offer, then went to a meeting.
What they did
- She finished the draft from her phone in Gmail.
The result
She found the same version, because it had been copied automatically.
A made-up company, to show the idea. The numbers are rounded.
Good to know
10 attachments per draft.
The draft is copied to the mailbox 10 seconds after you stop typing.
Did this guide solve it?
If not, we’ll ask what was missing.