Read-only mode, and how to get your workspace back
When a payment fails, or the trial ends without a card, you keep full access for a 3-day grace period. After that, the workspace is read-only. You can see your data, sign in and pay, but every change is refused until you pay.
The stages
Stage
When
State
1. Past due
As soon as a charge fails, or the trial ends without a card
Full access for a 3-day grace period
2. Suspended
After 3 days without payment, or after a canceled period ends
Read-only
3. Scheduled for deletion
After 90 days without payment
Read-only
4. Permanent deletion
On the scheduled date
Can’t be undone
What works and what doesn’t
Works
Doesn’t work
Signing in and out, and renewing your session
Adding, editing and deleting records
Seeing all data and dashboards, and exporting them
Automations that write data
Paying and changing the card
The assistant (it stops completely)
Accepting invitations, transferring ownership and asking for deletion
Changing the plan
Contacting support
Every change is refused with the message “Your workspace is read-only. Add a payment method to make changes.”
Getting it back
Pay from Add or change a payment card. The full subscription is charged, the full workspace comes back straight away, and any deletion the system scheduled for non-payment is canceled.
A deletion the system schedules after 90 days becomes permanent on its date. Pay before then.
If something goes wrong
What you see
Why
What to do
Every save is refused with the read-only message
The workspace is in read-only mode.
Ask the owner to pay.
The assistant doesn’t reply
It stops in read-only mode.
Pay to bring the service back.
Good to know
The grace period is 3 days.
Deletion is scheduled 90 days after read-only mode starts.
Paying doesn’t cancel a deletion you asked for yourself. See Delete your workspace.
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