You get a notification when a record is assigned to you, someone mentions you, a record you can see changes, a message arrives, or a due date is near. You don’t get notified about a change you made yourself.
Everyone who can see the record, by their level, and the author of the original comment when someone replies
A record’s status changes
Everyone who can see the record, by their level
A record is mentioned with @@
The mentioned record’s assignees
A task is due in an hour, or its due time arrives
The task’s assignee
An incoming message
Everyone allowed to see the chat
A channel session disconnects
The session’s members
A reminder to renew or a notice that the subscription was canceled
Depends on the case
A dashboard’s ownership is transferred, or someone asks for access to it
The people involved with the dashboard
Who’s notified when a record changes
Everyone allowed to see it: the owner and super admins, anyone with Allowed, anyone with Team-wide access when one of the record’s assignees is in their team, and anyone with If responsible who is one of the assignees. See Permissions: Allowed, Team-wide access, If responsible, Denied.
Each notification opens the record or page it’s about. Opening the notifications list doesn’t mark them as read: a notification is marked as read when you click it, or when you choose Mark this tab as read.
If something goes wrong
What you see
Why
What to do
Browser notifications don’t arrive
You didn’t allow them, or the browser blocked them.
Turn them on in your browser settings, then choose Enable Notifications.
