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Fix email problems
Every error message when connecting email, sending it and saving drafts, with the reason and the fix.
If something goes wrong
What you see
Why
What to do
“Couldn’t connect with the IMAP/SMTP details you entered”
The server, port, password or security type is wrong.
“This address is already connected.”, or creating the account fails
The address is connected for the same provider, maybe in another workspace.
Disconnect it there.
You came back from Google with a “denied” message
You canceled the consent.
Try again and accept. See Connect a Gmail mailbox.
The connect link is invalid or expired
Signing in took too long.
Start again.
A sync error status
Sign-in access expired or was revoked, or the password changed.
Disconnect the mailbox and connect it again. See Disconnect or reconnect a mailbox.
“A disconnected mailbox can’t be synced”
The mailbox is disconnected.
Connect it again.
The mailbox shows as “not found”
The mailbox is outside your permissions.
“You don’t have permission to send from this mailbox”
Edit is Denied in your role.
“The mailbox isn’t in a usable state”
The mailbox is disconnected.
Connect it again.
“Add at least one recipient.”
There’s no recipient.
Add a recipient.
“This draft was written in your mailbox and cannot be edited here.”
It was started in your original mailbox.
“A draft can have at most 10 attachments”
You went over the limit.
Remove an attachment.
“This draft was changed in another window. Load the latest version or keep your changes.”
Someone edited it at the same time.
Continue from the newest version.
“The unit doesn’t exist or isn’t active”
The linked unit was deleted.
Choose an active unit. See Link a mailbox to a unit, so email links to client records.
“One of the members doesn’t exist”
A deleted member is in the mailbox’s members.
Choose the members again.
The email didn’t reach the recipient
It failed after 3 tries, or the attachment was large.
The record’s Mail tab is empty
The address doesn’t match, or the mailbox isn’t linked to a unit.
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