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Reset or change your password

Forgot your password? Enter the code sent to your email, then choose a new one. Want to change it? Enter the current one, then the new one. Either way, you’re signed out of all your devices.

3 min

Steps

1
On the sign-in page, choose Forgot Password? and enter your email.
2
Enter the 4-digit code sent to your email, within 3 minutes.
The code only works for resetting your password.
3
Choose a new password.
You’re signed in straight away, you get a confirmation email, and all your other devices are signed out.
4
To change a password you know, open the account menu at the top of the page, choose Account settings, then the Password tab.
5
Enter your Current Password, the New Password and Confirm New Password, then choose Change Password. After that, sign in again.

Changing or resetting your password signs you out of every device. This is on purpose, to protect your account in case the old password was exposed.

One rule for every screen

A new password has at least 8 characters, with at least one letter and one number. Any letter in any language counts, so Arabic is accepted. If you break more than one rule, all the rules show in one message.

The rule only applies when you choose a password. Old passwords still work for signing in.

One password for all your workspaces

Changing your password applies to every workspace you belong to.

Another member’s password

Only the workspace owner can set a password for another member. Anyone else asks the member to use Forgot Password?. See Edit a member, change their roles or deactivate them.

If something goes wrong

What you see
Why
What to do
“The current password is incorrect”
You entered your current password wrong.
Use Forgot Password? instead.
“Please verify the code first” or “Verification expired”
More than 3 minutes passed between the code and the new password.
Ask for a new code and finish straight away.
You were signed out on your phone after changing your password
This is expected.
Sign in with the new password.

Good to know

Up to 5 reset emails a minute.
The code is valid for 3 minutes, and asking for a new code cancels the previous one.
A password can be up to 72 bytes (about 36 Arabic letters).
An account created with Google or Apple has no password. See Sign in with Google or Apple.
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