Change the email you sign in with
Changing your sign-in email takes two steps: you request the new email, then you enter the code sent to it. Nothing changes until you enter the code.
The option to change your email may not show for every account. If you see “Email cannot be changed”, contact support.
Steps
1
In Account settings → Profile, choose Change next to your email, enter the New email address, and choose Send code.
2
Open the new email’s inbox and copy the 4-digit code.
Nothing has been saved yet, so your old email still works.
3
Enter the code and choose Change email.
The new email becomes your sign-in email in all your workspaces.
How it works
A workspace admin can’t change your sign-in email for you, even with the permission to edit members. These steps are the only way, because they prove you own the new email.
If your account is a Google or Apple account, keep signing in with the same provider after the change. See Sign in with Google or Apple.
If something goes wrong
What you see
Why
What to do
“This email is already in use”
The email belongs to another member or account.
Use another email, or ask its owner to free it up.
“This is your current email”
You entered the same email.
Enter a different email.
The email was taken between the request and the confirmation
Someone else used it in the meantime.
Start again with another email.
Good to know
Up to 10 requests a minute.
The code is valid for 3 minutes.
An email that another account uses isn’t accepted.
Did this guide solve it?
If not, we’ll ask what was missing.