Help Center
All topics
Get started8Account, team & permissions44Units & fields70Records, views & tasks39WhatsApp & Cortex Chat68Email & social27Lead ads & distribution38Automations52Documents & quotes32Dashboards40Cortex AI18Developers & API12
Help Center·448 guidesAll topicsContact support
Help CenterEmail & socialExplains

Import period and sync: what’s imported and when it updates

When you connect, the last 90 days of your email are imported. After that, new email arrives within seconds, with a backup check every 5 minutes.

4 min
Open in Corteksa

Steps

1
Connect the mailbox: Gmail or IMAP / SMTP.
The last 90 days of email start importing.
2
Follow the progress bar.
The percentage shows once the total is known, and it doesn’t go past 99% until the import finishes.
3
To sync right away, choose Sync now for the mailbox in Settings → Mailboxes.

How it works

The import covers the last 90 days, counted from the day you connect. Older email isn’t imported, and there’s no option to change the period.

Gradual import: emails are imported in batches of 100. Attachments aren’t downloaded during the import, but when you open them. A paused import continues from where it stopped.

After the import: new incoming email arrives within seconds. Corteksa also checks every mailbox every 5 minutes as a backup. To check right away, use Sync now.

If something goes wrong

What you see
Why
What to do
The import is slow
The mailbox is large.
Wait: the import continues in the background.
I need email older than 90 days
Only the last 90 days are imported.
Open the older email in Gmail or your usual email app.
A sync error status shows
Sign-in access expired, or the password changed.

A real example

Shield Security Co.
The situation

The sales mailbox on Gmail gets hundreds of emails a day.

What they did
  1. The owner connected it at the start of the day.
  2. The team kept working during the import.
The result

The last 90 days finished importing in about two hours, and new email arrived instantly from the start.

A made-up company, to show the idea. The numbers are rounded.

Good to know

The import covers the last 90 days.
Gmail: about 300 emails a minute, so about 3 hours for 50,000 emails.
The backup check runs every 5 minutes.
Did this guide solve it?
If not, we’ll ask what was missing.
Next, you might need
Email in Corteksa
Explains · 6 min
Organize email
Step by step · 4 min
Disconnect or reconnect
Step by step · 2 min
Open in Corteksa
Did this guide solve it?

We read every answer. To get a reply, use Contact support.